Position: Executive – Collection
Department: Collection
Location: Barrackpore
Employment Type: Full-Time
CTC: ₹17,000 – ₹20,000 per month
Job Summary
We are looking for a dedicated and result-oriented Executive – Collection to manage customer payment follow-ups, recover outstanding dues, and maintain healthy customer relationships through effective communication. The ideal candidate should possess strong negotiation skills, customer handling abilities, and a target-driven approach while ensuring timely collections.
Key Responsibilities
- Contact customers through calls to follow up on pending payments.
- Remind customers of payment due dates and resolve payment-related queries.
- Negotiate repayment schedules wherever applicable.
- Ensure timely collection of outstanding payments while maintaining positive customer relationships.
- Maintain accurate records of collection activities, customer interactions, and payment status in CRM/Excel.
- Coordinate with the Sales, Finance, and Operations teams regarding customer accounts.
- Escalate unresolved or high-risk accounts to the reporting manager.
- Achieve daily, weekly, and monthly collection targets.
- Ensure compliance with company policies and collection procedures.
Eligibility
- Graduate in any discipline (Higher Secondary may also be considered with relevant experience).
- 1-3 years of experience in Collections, Recovery, Customer Support, Tele calling, Banking, Finance, or related fields.
- Freshers with excellent communication skills are encouraged to apply.
Required Skills
- Excellent verbal communication in English, Hindi, and Bengali.
- Good negotiation and convincing skills.
- Strong customer handling and conflict resolution abilities.
- Basic knowledge of MS Office (Excel, Word).
- Ability to work under targets and deadlines.
- Positive attitude, patience, and willingness to learn.
Preferred Experience
Experience in Collections, Banking, NBFC, FinTech, Insurance, Telecom, BPO, Automobile, EV, or Retail industries will be an added advantage.
Key Performance Indicators (KPIs)
- Daily collection calls made.
- Amount collected against assigned targets.
- Collection efficiency percentage.
- Number of overdue accounts resolved.
- Promise-to-Pay (PTP) conversion rate.
- Customer interaction quality and compliance.
- Daily productivity and attendance.
Working Hours
- 9 hours per day (including breaks)
- 6 days working (as per company policy)
Compensation & Benefits
- CTC: ₹17,000 – ₹20,000 per month
- Performance-based incentives (if applicable)
- Paid leave as per company policy
- Career growth opportunities
- Learning and development programs