Company: Pointo
Position: Field Collection Executive
Department: Debt Collections / Recovery
Job Location: Bhopal
Experience: 0–2 Years
Salary: ₹14,000 – ₹18,000/month + Incentives
About the Role
We are looking for a Field Collection Executive to join our Debt Collections/Recovery team at Pointo. The candidate will be responsible for visiting customers in the assigned area, following up on outstanding payments, and ensuring timely collection of dues.
This is a field-based role, so the candidate should be comfortable travelling extensively within the assigned territory and interacting directly with customers.
Key Responsibilities
- Visit customers at their registered/assigned locations for payment collection.
- Follow up with customers regarding pending and overdue payments.
- Maintain regular communication with customers through phone calls and field visits.
- Explain outstanding dues and payment-related information clearly to customers.
- Ensure timely collection of assigned accounts.
- Maintain accurate records of collections, customer visits, and follow-ups.
- Submit daily/regular collection reports to the reporting manager.
- Handle customer queries and concerns professionally.
- Coordinate with the internal collections/operations team regarding payment status and customer cases.
- Travel within the assigned territory as required for collection activities.
- Achieve assigned collection targets and follow company collection processes and guidelines.
Candidate Requirements
- Graduate in any discipline.
- 0–2 years of experience in field collection, debt recovery, sales, field operations, or a similar customer-facing role.
- Own 2-wheeler is mandatory.
- Android smartphone is mandatory.
- Valid driving licence and willingness to travel.
- Comfortable travelling approximately 120–150 km as required by the role.
- Basic English communication skills.
- Good communication and customer-handling skills.
- Ability to work independently in a field environment.
Preferred
- Experience in loan collection, debt recovery, business loan collection, LAP collection, EMI collection, or financial services.
- Experience in field sales or collection will be an added advantage.
- Candidates familiar with the local Bhopal area/territory may be preferred.